RS Components completes global implementation of Live Chat service
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Our products, sourced from 2,500 leading suppliers, include semiconductors, interconnect, passives and electromechanical, automation and control, electrical, test and measurement, tools and consumables. Electrocomponents is listed on the London Stock Exchange and in the last financial year ended 31 March 2013 had revenues of GBP1. With over 20,000 chats per month, Live Chat has improved customer satisfaction whilst increasing the average order value and driving online sales conversion.
The service includes both sales chats, when customers are invited to chat based on their behaviour on site, and service chats, when customers can click a button to initiate a chat themselves. It was first trialled in the UK in 2010, then extended to France and China in 2011, and, with the global rollout complete, is now live in local languages with local agents across the world. With operations in 32 countries, we offer more than 550,000 products through the internet, catalogues and at trade counters to over one million customers, shipping around 44,000 parcels a day.
RS Components completes global implementation of Live Chat service - For more information, please visit the website at.
With over 20,000 chats per month, Live Chat has improved customer satisfaction whilst increasing the average order value and driving online sales conversion. Live Chat helps customers save time and money when using the RS website. The service includes both sales chats, when customers are invited to chat based on their behaviour on site, and service chats, when customers can click a button to initiate a chat themselves. It was first trialled in the UK in 2010, then extended to France and China in 2011, and, with the global rollout complete, is now live in local languages with local agents across the world. In recognition of its innovative use of Live Chat and the exceptional speed with which the service has been implemented globally, RS was recently presented with the EMEA Business Innovation Award by LivePerson, its platform partner. We will continue to optimise our chat service whenever and wherever we operate to provide an effortless customer experience. This is a prime example of how dedicated we are in making it easy for our customers to do business with us at every stage of their journey so that we become their distributor of choice. With operations in 32 countries, we offer more than 550,000 products through the internet, catalogues and at trade counters to over one million customers, shipping around 44,000 parcels a day. Our products, sourced from 2,500 leading suppliers, include electronics, automation and control, test and measurement, electrical and mechanical components. Electrocomponents is listed on the London Stock Exchange and in the last financial year ended 31 March 2013 had revenues of GBP1. For more information, please visit the website at.
History of RS
Our products, sourced from 2,500 leading suppliers, include semiconductors, interconnect, custodes and electromechanical, automation and control, electrical, test and measurement, tools and consumables. We will continue to optimise our chat service whenever and wherever we operate to provide an effortless customer experience. It was first trialled in the UK in 2010, then extended to Rs components live chat and China in 2011, and, with the responsible rollout complete, is now live in local languages with local agents across the world. Electrocomponents is listed on the London Stock Exchange and in the last financial year ended 31 March 2014 had revenues of £1. With operations in 32 countries, we offer more than 550,000 products through the internet, jesus and at trade counters to over one million customers, shipping around 44,000 parcels a day. This is a prime example of how dedicated we are in making it easy for our customers to do business with us at every stage of their journey so that we become their distributor of choice. Editorial Contact Lisa Townsend PR Manager — EMEA RS Components lisa. With over 20,000 chats per month, Live Chat has improved customer satisfaction whilst increasing the average order value and driving online sales conversion.
